Women Dark Brown Leather Shearling Aviator Jacket

Welcome to Washington Jackets. This Payment Policy outline the payment process for purchases made through this website. By placing an order, you agree to these terms.

Payment Methods

We accept:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover

Google Pay and Apple Pay.

Order Currency

We only accept USD ($ US DOLLAR) for orders. This helps us with smooth and reliable transaction process for all customers. 

Online Transaction

Online transactions through Visa Cards, Master Cards, Credit Cards, Debit Cards, Apple Pay and Google Pay are accepted via our payment processor (square up), ensuring a smooth and easy experience for our customers.

Import Duties and Taxes

Taxes and import duties are to be paid by the customers themselves. These taxes and import duties are variable according to the country the product is being imported to and will be paid by the customers.

Billing Information

Please provide accurate and complete billing information.

By providing payment information, you authorize us to charge the total amount for your purchase.

Refunds and Returns

See our Return Policy and Refund Policy for details on returns and refunds.

Changes to this Policy

We may update this policy at any time. The latest version will be posted on our website with the updated date. Your continued use of our services signifies your acceptance of any changes.

We partner with reliable shipping partners to make sure your order reaches your doorstep safe and on time. 

Below are the details of our shipping policy:

Shipping Coverage

We ship worldwide. We do not ship to PO boxes, APO, or FPO addresses. 

Shipping Costs

Free Shipping:

United States, United Kingdom, Canada, Australia.

Flat Rate of $25:

Rest of the world.

Approximate Shipping Time and Process

All orders are processed and delivered within the timeframe stated below. In case of high volume of orders, shipments may get delayed by a few days. Orders are not shipped on weekends or holidays. 

Order Processing Time:

5-7 business days – Monday-Friday

Order Shipping Time:

5-8 business days – Monday-Friday

Estimated Total Shipping Time:

10-15 business days – Monday-Friday

Import Duties and Taxes

Taxes and import duties are to be paid by the customers themselves. These taxes and import duties are variable according to the country the product is being imported to and will be paid by the customers.

Confirmation Notice

Upon placing your order, you’ll receive a confirmation email containing your order receipt and details. If you don’t receive this notification, please contact our customer service team.

Order Tracking

We provide a tracking number for each order. You can track your package using that number on the carrier’s website. We usually use DHL, FedEx, or USPS to ship your products. Your courier service details and your order tracking number will be emailed to you as soon as your order is shipped. 

Damaged Parcel

If you receive a damaged parcel, please contact us at sales@washingtonjackets.com. We will offer an appropriate solution, such as a return, exchange, or refund, in accordance with our policies.

Shipping Delays

While we strive to ship orders on time, delays can occur due to unforeseen circumstances such as natural disasters, holidays, incorrect delivery information, additional quality checks, carrier operational delays, customs holds, order modifications, or other unexpected events.

Other Important Information

Please ensure the shipping information you provide is accurate and complete to avoid any delivery issues.

A signature may be required upon delivery

We cannot change the shipping address once the order has been shipped

Disclaimer: We strive to meet estimated shipping times, but we cannot guarantee delivery dates as they may be affected by factors beyond our control.

At Washington Jackets, we are committed to providing quality apparel and ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer a straightforward 30-day return and exchange policy to make the process easy.

30 Days Easy Return Policy

If you need to return an item, you can return it within 30 days of delivery.

Conditions that apply for Return:

• You must contact us regarding your return within 24 hours of receiving your item; later requests will be declined.
• Returns will only be approved if the product is in original condition, unworn, and still has all the tags. 
• If your return is approved, products should be returned within 30 days of delivery. 
• Returns after 30 days of delivery will not be accepted. 

Rules for Return or Exchange Amenity:

• Returns or exchanges are not accepted for customized items. 
• Any return shipping cost must be covered by the customer. 
• Returns must be made to the address provided by us.
• We carefully examine all returned products before accepting a return or exchange.
• There will be no return or exchange for more than one comparable item, even if same sizes or unique. People misuse it. 
• You must request a return within 24 hours of receiving your item; later requests will be declined. 

Return & Exchange Procedure

Contact Us:

Reach out to our customer support team at sales@washingtonjackets.com. Provide a brief explanation of the issue and include photos.

Return Authorization:

Our team will respond with a return shipping address and further instructions.

Ship the Item Back:

Use a trackable shipping method to send the item back to us.

Inspection & Resolution:

Once we receive and inspect the item, we will process your refund or exchange accordingly.

Non-Returnable/Exchangeable Items

For customer satisfaction, we do not accept returns or exchanges for the following:

• Items that have been worn, washed, or altered.
• Items that are returned after the 30-day return window has passed.
• Sale items (unless defective).

If you received the correct size, but it does not fit you, we offer discounted pricing on a reorder for the correct size.

NOTE: We do not accept free returns or exchanges if the customer just does not like the product, or if the customer changes his/her mind. 

Restocking Fee

We charge a 50% restocking fee for the return of non-defective items. This fee helps cover the costs of inspecting, repackaging, and restocking returned merchandise. The restocking fee is only applied to returns of non-defective items.

Important Notes

Color Discrepancies: Due to different monitor settings, colors of items may appear slightly different on your screen. We recommend reviewing our size guide before placing your order to ensure the right fit.

Sizing Issues: If you are unsure about your size, please refer to our size guide or contact us for assistance before purchasing.

At Washington Jackets, your satisfaction is our priority. We understand that sometimes things do not go as planned, and we’re here to ensure that your shopping experience is stress-free. This is why we have created a straightforward refund policy to provide you an easy shopping experience.

Returns Within 30 Days

If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Please refer to our return policy for more information.

Wrong Item Received?

If you’ve received an incorrect item, email us at sales@washingtonjackets.com with photos of the product you have received, and we will resolve the issue promptly.

Order Cancellation

You can cancel your order for a full refund within 24 hours of placing it. Please refer to our order cancellation policy for more information. 

Item Never Arrived?

If your order never arrived, you may be eligible for a refund. Contact our customer support team to initiate the process.

Damaged or Defected Items

Please inspect your order as soon as it arrives. If the item has any defects or damages, let us know immediately. Reach out to our customer support team with your order details, a description of the issue, and any supporting photos or videos.

Fast Refund Processing

Once we receive and inspect your return, we’ll notify you via email about the status of your refund. If approved, your refund will be processed to your original payment method within 7 business days.

Note: It may take additional time for your bank or credit card company to reflect the refund in your account. If 7 business days have passed since approval and you haven’t received your refund, email us at sales@washingtonjackets.com.

How to Start a Refund?

To request a refund, email us at sales@washingtonjackets.com with the following details:

• Your order number
• Reason for the refund request
• Photos of the product 

Policy Updates

We may update our refund policy from time to time to better serve you. Any changes will take effect immediately once posted on our website.

We want our customers to be completely satisfied with their purchase. Thus, we offer a hassle-free order cancellation policy. 
The following term apply for order cancellations:

Cancellation Window for Full Refunds:

Cancellation within 24 hours: 100% of the order amount will be refunded. 

Cancellation Window for 75% Refunds:

Cancellation after 24 hours and within 4 days: 75% of the order amount will be refunded. 25% of the order amount will be retained.

Cancellation Window for 50% Refunds:

Cancellation after 4 days: 50% of the order amount will be refunded. 50% of the order amount will be retained.

Cancellation Window for 0% Refunds:

Once the order has shipped: Cancellation is no longer possible.

Order Cancellation Process:

Please contact us immediately at sales@washingtonjackets.com to initiate your order cancellation.