Refund Policy
At Washington Jackets, your satisfaction is our priority. We understand that sometimes things do not go as planned, and we’re here to ensure that your shopping experience is stress-free. This is why we have created a straightforward refund policy to provide you an easy shopping experience.
Returns Within 30 Days
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Please refer to our return policy for more information.
Wrong Item Received?
If you’ve received an incorrect item, email us at sales@washingtonjackets.com with photos of the product you have received, and we will resolve the issue promptly.
Order Cancellation
You can cancel your order for a full refund within 24 hours of placing it. Please refer to our order cancellation policy for more information.
Item Never Arrived?
If your order never arrived, you may be eligible for a refund. Contact our customer support team to initiate the process.
Damaged or Defected Items
Please inspect your order as soon as it arrives. If the item has any defects or damages, let us know immediately. Reach out to our customer support team with your order details, a description of the issue, and any supporting photos or videos.
Fast Refund Processing
Once we receive and inspect your return, we’ll notify you via email about the status of your refund. If approved, your refund will be processed to your original payment method within 7 business days.
Note: It may take additional time for your bank or credit card company to reflect the refund in your account. If 7 business days have passed since approval and you haven’t received your refund, email us at sales@washingtonjackets.com.
How to Start a Refund?
To request a refund, email us at sales@washingtonjackets.com with the following details:
- Your order number
- Reason for the refund request
- Photos of the product
Policy Updates
We may update our refund policy from time to time to better serve you. Any changes will take effect immediately once posted on our website.
Contact Information:
Website Name: Washington Jackets
Company Name: GUCCS.CO LLC
Email: sales@washingtonjackets.com
Phone: +1 972-827-8897
Address: 527 Ranch Trail, Irving, Texas, 75063, United States
Customer Support:
Monday-Friday: 9:00 am to 5:00 pm Eastern Standard Time (New York)
Saturday-Sunday: Closed
Response Time: We strive to respond to all queries within one business day.