Return Policy

At Washington Jackets, we are committed to providing quality apparel and ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer a straightforward 30-day return and exchange policy to make the process easy.

30 Days Easy Return Policy

If you need to return an item, you can return it within 30 days of delivery.

Conditions that apply for Return:

  • You must contact us regarding your return within 24 hours of receiving your item; later requests will be declined.
  • Returns will only be approved if the product is in original condition, unworn, and still has all the tags.
  • If your return is approved, products should be returned within 30 days of delivery.
  • Returns after 30 days of delivery will not be accepted.

Rules for Return or Exchange Amenity:

  • Returns or exchanges are not accepted for customized items.
  • Any return shipping cost must be covered by the customer.
  • Returns must be made to the address provided by us.
  • We carefully examine all returned products before accepting a return or exchange.
  • There will be no return or exchange for more than one comparable item, even if same sizes or unique. People misuse it.
  • You must request a return within 24 hours of receiving your item; later requests will be declined.

Return & Exchange Procedure

Contact Us:

Reach out to our customer support team at sales@washingtonjackets.com. Provide a brief explanation of the issue and include photos.

Return Authorization:

Our team will respond with a return shipping address and further instructions.

Ship the Item Back:

Use a trackable shipping method to send the item back to us.

Inspection & Resolution:

Once we receive and inspect the item, we will process your refund or exchange accordingly.

Non-Returnable/Exchangeable Items

For customer satisfaction, we do not accept returns or exchanges for the following:

  • Items that have been worn, washed, or altered.
  • Items that are returned after the 30-day return window has passed.

If you received the correct size, but it does not fit you, we offer discounted pricing on a reorder for the correct size.

Restocking Fee

We charge a 50% restocking fee for the return of non-defective items. This fee helps cover the costs of inspecting, repackaging, and restocking returned merchandise. The restocking fee is only applied to returns of non-defective items.

Important Notes

Color Discrepancies: Due to different monitor settings, colors of items may appear slightly different on your screen. We recommend reviewing our size guide before placing your order to ensure the right fit.

Sizing Issues: If you are unsure about your size, please refer to our size guide or contact us for assistance before purchasing.

You can contact us at:

Email: sales@washingtonjackets.com

Phone: +1 972-827-8897

Address: 527 Ranch Trail, Irving, Texas, 75063, United States

Working Hours:

Monday-Friday: 9:00 am to 5:00 pm Eastern Standard Time (New York)

Saturday-Sunday: Closed

Response Time: We strive to respond to all queries within one business day.