Return Policy

At Washington Jackets, your satisfaction is our priority. We’re committed to providing a smooth and hassle-free shopping experience, including stress-free returns and exchanges. Please review the conditions and steps below.

30-Day Return Policy

You have 30 days from the date of shipment to return or request a refund, provided the following conditions are met:

  • The item is unworn, in original condition, with all tags attached.
  • Any defects, damages, or sizing issues must be reported within 30 days with photo evidence.
  • Returns requested after 30 days will not be accepted.

Return & Exchange Guidelines

To ensure a seamless return or exchange process, please follow these steps:

  • Customized items are not eligible for return or exchange.
  • Customers are responsible for return shipping costs.
  • A return authorization number (RMA) will be provided by our team-this must be included in your package.
  • The RMA number must be clearly visible on the delivery box before sending it back.
  • Returns must be shipped to the address provided by our customer support team via email.
  • All returned items will be inspected before approving a refund or exchange.

Non-Returnable Conditions

We cannot accept returns, refunds, or exchanges under the following circumstances:

  • The order was placed by mistake.
  • The item has been worn, used, or altered.
  • The return request is made after 30 days.
  • Customize products are not refundable and not exchangeable

Order Cancellations

We accept order cancellations within 24 hours of order confirmation.

Exchange Policy

Received the wrong or damaged item? Request an exchange within 30 days. Customers are responsible for return shipping costs.

Lost or Undelivered Orders

If your order is delayed beyond the expected timeframe, please contact us-well assist you and determine refund eligibility.

Restocking Fees & Customer Duties

  • No restocking fees apply to returns.
  • Any import duties or taxes are the customer’s responsibility and depend on local regulations

Need Assistance?

Your satisfaction matters! For any return, refund, or exchange inquiries, email us at sales@washingtonjackets.com. Our team is happy to help!

At Washington Jackets, we strive to make your shopping experience as effortless as possible.

Contact & Support

Our customer support team is available to assist you.

Email: sales@washingtonjackets.com

Phone: +1 972-827-8897

Address: 527 Ranch Trail, Irving, Texas, 75063, United States

Working Hours:
Monday – Friday: 9 AM – 5 PM CST
Saturday – Sunday: Closed
Response Time: We strive to respond to all queries within one business day.