Refund Policy
At Washington Jackets, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re committed to making your shopping experience smooth and hassle-free. That’s why we’ve designed a clear and straightforward refund policy to give you peace of mind.
Easy Returns Within 30 Days
If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a full refund. No questions asked!
No Hidden Fees
We believe in transparency-there are no restocking fees for returned items.
Received the Wrong Item?
If you received an incorrect item, contact us at sales@washingtonjackets.com with photos of the product, and we’ll correct the mistake promptly.
Order Cancellation
Orders can be cancelled within 24 hours of placement, provided they haven’t been processed yet.
Order Didn’t Arrive?
If your order hasn’t arrived as expected, you may be eligible for a refund. Contact our support team to initiate the process.
Damaged or Defective Items
Inspect your order upon arrival. If the item is damaged or defective, notify us immediately with order details and supporting photos or videos.
Manufacturing Defects
If your item has a manufacturing defect or isn’t functioning as expected, you have 30 days from delivery to report the issue.
Fast Refund Processing
Once we receive and review your return, we’ll notify you via email regarding your refund status.
If approved, the refund will be processed through your original payment method within 7 business days.
Note: It may take additional time for your bank or credit card provider to reflect the refund. If 10 business days have passed since approval and you haven’t received your refund, please email us at sales@washingtonjackets.com.
How to Request a Refund?
To initiate a refund, email us at sales@washingtonjackets.com with the following details:
- Order number
- Date of purchase
- Reason for the refund request
- Photos of the product (if applicable)
When Will I Receive My Refund?
Refunds are typically processed within 7 business days after approval. Depending on your bank or credit card provider, it may take longer to reflect in your account. If more than 10 business days have passed, please contact us.
Policy Updates
We may update our refund policy from time to time to better serve you. Any changes will take effect immediately once posted on our website.
Need Assistance?
Our dedicated customer support team is here to help with any questions or concerns regarding returns, refunds, or orders. Feel free to reach out via email or phone.
Contact
For questions about this Refund Policy:
Email: sales@washingtonjackets.com
Phone: +1 972-827-8897
Address: 527 Ranch Trail, Irving, Texas, 75063, United States
Working Hours:
Monday – Friday: 9 AM – 5 PM CST
Saturday – Sunday: Closed
Response Time: We strive to respond to all queries within one business day.