Order Cancellation Policy

At Washington Jackets, we understand that plans can change. If you need to cancel your order, we make the process easy and fair — as long as it’s done within the allowed timeframe.

Cancellation Window

  • Orders can be cancelled within 24 hours of being placed for a full refund, no questions asked.

  • After 24 hours, your order is forwarded to our production and shipping teams, and we can no longer cancel or modify it.

    This policy ensures your jacket is prepared, packed, and shipped as quickly as possible while maintaining efficient processing.

Refund Method

  • Approved cancellations made within the 24-hour window will be fully refunded to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

  • You’ll receive a confirmation email once the refund has been issued.

How to Cancel an Order

To cancel an order within the 24-hour window:

  1. Email at sales@washingtonjackets.com with your order number and a subject line: “Order Cancellation Request.”

  2. If the request is made within 24 hours, our support team will confirm the cancellation and refund.

  3. If more than 24 hours have passed, we’ll inform you whether the item has already shipped or entered production. In that case, the order cannot be cancelled but may still qualify for return. (see our Return Policy).

Late or Duplicate Orders

  • If you accidentally placed duplicate orders, contact us immediately at sales@washingtonjackets.com — we’ll cancel the extra order if it’s still within the 24-hour window.

  • Once an order has shipped, it cannot be cancelled or intercepted.

Need Help?

You can contact us at:

Email: sales@washingtonjackets.com

Phone: +1 972-827-8897

Address: 527 Ranch Trail, Irving, Texas, 75063, United States

Working Hours:
Monday – Friday: 9 AM – 5 PM CST
Saturday – Sunday: Closed
Response Time: We strive to respond to all queries within one business day.