FAQ’s – Frequently Asked Questions
1. What is the return policy?
We have a 30-day return policy. If you are not completely satisfied with your online purchase, you may return it within 30 days of delivery. Please note that you must contact us first to initiate the return process. Please check our return policy and refund policy for more information.
2. What are the conditions for a return?
Conditions that apply for Return:
- You must contact us regarding your return within 24 hours of receiving your item; later requests will be declined.
- Returns will only be approved if the product is in original condition, unworn, and still has all the tags.
- If your return is approved, products should be returned within 30 days of delivery.
- Returns after 30 days of delivery will not be accepted.
Rules for Return or Exchange Amenity:
- Returns or exchanges are not accepted for customized items.
- Any return shipping cost must be covered by the customer.
- Returns must be made to the address provided by us.
- We carefully examine all returned products before accepting a return or exchange.
- There will be no return or exchange for more than one comparable item, even if same sizes or unique. People misuse it.
- You must request a return within 24 hours of receiving your item; later requests will be declined.
3. How do I request a return?
Return & Exchange Procedure
Contact Us:
Reach out to our customer support team at sales@washingtonjackets.com. Provide a brief explanation of the issue and include photos.
Return Authorization:
Our team will respond with a return shipping address and further instructions.
Ship the Item Back:
Use a trackable shipping method to send the item back to us.
Inspection & Resolution:
Once we receive and inspect the item, we will process your refund or exchange accordingly.
4. How long does it take to process a refund?
Please allow up to 7 business days for refunds to be processed after we receive your returned products. Depending on your bank, it may take some more time for the refund to appear in your account.
5. Do you offer exchanges?
Yes, we offer exchanges.
6. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us within 30 days of delivery. We will take immediate action to resolve the issue.
7. What is the shipping method?
We use trusted courier services like DHL, FedEx, or USPS.
8. Do you ship internationally?
Yes, we ship all over the world. However, free shipping is only available for the USA, UK, Canada, and Australia.
9. How can I track my order?
Once your product is shipped, you will receive tracking information via email. Please allow up to 24 hours for the tracking information to be updated.
10. Can I cancel my order?
Cancellation Window for Full Refunds:
Cancellation within 24 hours: 100% of the order amount will be refunded.
Cancellation Window for 75% Refunds:
Cancellation after 24 hours and within 4 days: 75% of the order amount will be refunded. 25% of the order amount will be retained.
Cancellation Window for 50% Refunds:
Cancellation after 4 days: 50% of the order amount will be refunded. 50% of the order amount will be retained.
Cancellation Window for 0% Refunds:
Once the order has shipped: Cancellation is no longer possible.
Order Cancellation Process:
Please contact us immediately at sales@washingtonjackets.com to initiate your order cancellation.
Please review our order cancellation policy for more information.
11. How can I contact customer support?
Contact Information:
Website Name: Washington Jackets
Company Name: GUCCS.CO LLC
Email: sales@washingtonjackets.com
Phone: +1 972-827-8897
Address: 527 Ranch Trail, Irving, Texas, 75063, United States
Customer Support:
Monday-Friday: 9:00 am to 5:00 pm (CDT) Central Daylight Time
Saturday-Sunday: Closed
Response Time: We strive to respond to all queries within one business day.