FAQ’s – Frequently Asked Questions

1. What products do you sell?

We offer a variety of high-quality jackets and apparel. Each product page includes accurate descriptions, images, and pricing.

2. How can I place an order?

Orders can be placed directly on our website www.washingtonjackets.com by adding items to your cart and completing the checkout process.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • Apple Pay

  • Google Pay

Review our Payment Policy for more details. 

4. Do you charge taxes?

Applicable taxes will be calculated at checkout if required by your state or region.

Review our Payment Policy for more details.

5. How long does shipping take, and how much does it cost?

Shipping Costs

Free Shipping:

United States, United Kingdom, Canada, Australia.

Flat Rate of $25:

Rest of the world.

Approximate Shipping Time and Process

All orders are processed and delivered within the timeframe stated below. In case of high volume of orders, shipments may get delayed by a few days. Orders are not shipped on weekends or holidays. 

Order Cut-off Time:

The order cut-off time is 2:00 PM (GMT-06:00) Central Standard Time (CST). Orders placed after this time will be processed the following business day.

Order Processing Time:

5-7 business days – Monday-Friday

Order Shipping Time:

5-8 business days – Monday-Friday

Estimated Total Shipping Time:

10-15 business days – Monday-Friday

See our Shipping Policy for more information.

6. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, orders are processed and cannot be canceled. See our Order Cancellation Policy for more details. 

7. What is your return policy?

We accept returns for defective and non-defective items. To request a return, please contact us at sales@washingtonjackets.com with your order details. See our Returns and Refund Policy for more information. 

8. How do I track my order?

After your order is shipped, you will receive a tracking number via email. You can track your order directly on our Track Order page.

9. Do you ship internationally?

Yes! We ship worldwide. Shipping costs are $25 for locations outside the US, UK, Canada, and Australia.

10. How do you protect my personal information?

We follow strict privacy practices outlined in our Privacy Policy, including secure data storage and protection for all personal information you provide.

11. How can I contact Washington Jackets?

For any questions, concerns, or assistance, please contact us via:

Email: sales@washingtonjackets.com

Phone: +1 972-827-8897

Address: 527 Ranch Trail, Irving, Texas, 75063, United States

Working Hours:
Monday – Friday: 9 AM – 5 PM CST
Saturday – Sunday: Closed
Response Time: We strive to respond to all queries within one business day.