Frequently Asked Questions
How do I pay for my order?
Purchasing for the item you want is simple at Washington Jackets! We accept Visa, MasterCard, American Express, and Discover cards.
Can I make adjustments after I’ve placed my order?
Yes, you can make modifications with in 24hours. Please get in touch with our customer care for assistance.
Where can I get information on my order?
You will receive an email with all of the specifics of your order, including item prices, order number, and delivery fees.
Do you ship worldwide?
We are only offering free shipping in the US, including all states., excluding P.O. boxes, APOs, FPOs, DPOs. For any particular questions, please email us at sales@washingtonjackets.com
Is shipping free?
Yes! Across the USA, UK, CA, AUS shipping is free.
Is it secure to order online?
Absolutely! We encrypt your personal data with SSL encryption.
How much time will it take to receive the ordered items?
Schedule to assist you in making your purchase:
Order Cutoff Time: 12:00 PM ( GMT: 08:00 ) Pacific Standard Time ( Los Angeles )
Order Handling Time: 2-3 Days (Monday To Friday)
Transit Time: 8-9 Days (Monday To Friday)
Estimate Delivery Time: 10-15 Business Days
How will I know whether the request has been accepted or verified?
You will receive an email confirmation within minutes of completing your order.
What if I have a problem after receiving my order?
If you experience any issues, contact our Customer Service Team. Please review our return and exchange policy for more details.
How can I follow my order?
Once your order is re-laid, you’ll receive tracking details via email. You can also track your order on our website.
Can I exchange my item for something else?
Yes! If you’d like to exchange your item, contact our customer service for assistance.
Who will cover the exchange delivery charges?
Customer will exclusively be responsible for paying the shipping costs.
Can I return the product if it doesn’t satisfy me?
If you are dissatisfied with your purchase, you can return it within 30 days after delivery for a full refund.
Do you accept returns for defective products only?
We accept returns for defective and non-defective products.
If tag is removed, is it still returnable?
The products must be unused, in their original condition, and have all tags intact.
Do you need any proof of damage?
Yes, report any faults or damages with photo evidence within 30 days of receiving the item.
How can I cancel my order?
Orders can be canceled within 24 hours. If the item has already been processed, you’ll need to receive it and then request a return.
Do your sizes correspond to the size chart?
Yes, our sizes are precisely the same as the size chart. Use it confidently to find your ideal fit.
Do you provide customized sizes?
Custom sizes are restricted for suits.
Are the sizes listed in inches or centimeters?
We provide sizes in inches and centimeters for the sake of simplicity. Look out our size guide for more information.
What would be the return process?
Once you contact us for return purpose after confirming, our team will offer you a return authorization number and making it easy for you to return the merchandise to us.
What is the return policy?
You have 30 days from the date of delivery to return your item for a complete refund.
How does the return authorization number work?
Once you have access to the return authorization number, you should affix it to the delivery box and ship the item back to our warehouse.
Should I pay for return shipping?
Yes, while we provide free shipping on orders, return courier charges are not included.
How will I get my refund?
Reimbursement will be refunded through the way you originally made the payment within 6-7 business days after receiving the product.
Do you have restocking fee?
We do not set any restocking fees for returned merchandise.
Which courier service do you use?
We prefer FedEx and DHL for worldwide mailings.
Do you own any retail stores?
Washington Jackets currently deals online; we do not have any retail stores presently.
Will I have to pay customs fees?
We label things as presents and identify smaller amounts to reduce customs taxes while complying with your country’s requirements.
How can I approach Washington Jackets with additional questions?
For specific questions, please contact our Customer Care Department at sales@washingtonjackets.com or chat with us directly.
Contact us:
Please contact our customer service with any inquiries or needs.
Trade Name: Washington Jackets
Email: sales@washingtonjackets.com
Phone: +19728278897
Address USA : 527 ranch trail, Irving, Texas, 75063
Business Hours: Monday-Friday 9 AM-5 PM
We appreciate you selecting Washington Jackets. We are eager to assist you.