Exchange/Return & Refund Policy
At Washington Jackets, we pride ourselves on high-quality apparel and customer satisfaction. We offer a 30-day return, refund, and exchange policy to ensure you’re happy with your purchase.
Return Policy
If you receive an incorrect, damaged, or defective item, you may return it within 30 days of delivery for a refund or exchange.
Refund Policy
You may request a refund if:
You received an incorrect, damaged, or defective item.
You haven’t received your order after a reasonable period.
To request a refund, contact our customer support team at sales@washingtonjackets.com. We will review your request and, if eligible, process your refund within 30 days.
Return & Refund Conditions
Items must be returned within 30 days of delivery.
Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.
Customers are responsible for return shipping costs.
Refunds will be issued to the original payment method.
Please allow up to 30 days for the refund to be processed and reflected in your account. Some banks may take longer.
Exchange Policy
You may exchange an item if:
You received the wrong item.
The item is damaged or defective.
The item is the wrong color or size.
Exchange Conditions
Items must be in their original condition with all tags attached.
Items must be unworn, unwashed, and unaltered.
Customers are responsible for return shipping costs.
Exchanges will be processed within 30 days of receiving the returned item.
Return & Exchange Procedure
Contact our customer support team at sales@washingtonjackets.com within 30 days of delivery.
Provide a clear explanation of the issue and include photos if applicable.
Our team will provide you with a return shipping address.
Ship the item back to us using a trackable shipping method.
Once we receive and inspect the item, we will process your refund or exchange.
Non-Returnable/Exchangeable Items
Items that do not fit but were ordered in the correct size. In this case, you may reorder at a discounted price.
Items that have been worn, washed, or altered
Items returned after the 30-day period.
Order Cancellation Policy
You may cancel your order within 24 hours of placement for a full refund
Cancellations made after 24 hours are subject to the following fees
24 hours to 4 days after order placement: 25% cancellation fee
4 days or more after order placement: 50% cancellation fee
Once the order has shipped: Cancellation is not possible
FAQs
Restocking Fee: A 50% restocking fee applies to returns of non-defective items
Return Label: Customers are responsible for obtaining and paying for the return label
Defective Items: If you receive a defective item, please contact us at sales@washingtonjackets.com with photos of the defect
Important Notes
Colors may appear slightly different on your screen due to lighting and camera settings
If you’re unsure about sizing, please refer to our size guide before placing your order.
Contact Us
Business name: Washington Jackets
Address: 527 ranch trail, Irving, Texas, 75063
Phone: +1 (972) 827-8897
Email: sales@washingtonjackets.com
Working Hours: Monday-Friday 9 AM-5 PM